FAQs

WE OFTEN GET GREAT QUESTIONS FROM OUR CUSTOMERS. HOPEFULLY YOU CAN FIND WHAT YOU NEED HERE.


DON'T HESITATE TO GET IN TOUCH WITH ANYTHING ELSE. WE LOVE TO HEAR FROM YOU.

DO YOU OFFER GROUND COFFEE?

YES WE DO. ALL OF OUR COFFEES COME AS EITHER WHOLE BEANS OR GROUND SPECIFICALLY FOR YOU. ON EACH PRODUCT YOU CAN SELECT HOW BIG A BAG YOU WOULD LIKE, THEN CHOOSE HOW YOU NEED IT PREPARED. WE ONLY PROVIDE GROUND COFFEE IN 250G BAGS TO ENSURE IT STAYS FRESH.

WHAT IS THE DIFFERENCE BETWEEN BLENDS AND SINGLE ORIGINS?

BLENDS ARE A COMBINATION OF DIFFERENT BEAN TYPES. AT ALTITUDE WE EXPERTLY CRAFT OUR OWN BLENDS TO CREATE COFFEES THAT ARE UNIQUE TO US.


SINGLE ORIGIN COFFES ARE BEANS OF ONE SPECIFIC VARIETY. OFTEN THE BEANS WILL COME FROM A SPECIFIC FARM WITH LIMITED AVAILABILTY. THIS MAKES THEM PARTICULARLY SPECIAL AND ALL OF THEM HAVE THEIR OWN UNIQUE FLAVOURS AND AROMAS.

WHAT IS SPECIALTY COFFEE?

SPECIALTY COFFEE IS THE FINEST GRADE COFFEE ON THE MARKET. IT ACCOUNTS FOR LESS THAN 5% OF THE ENTIRE COFFEE MARKET. COFFEES HAVE TO PASS STRICT QUALITY CONTROLS TO BE CONSIDERED SPECIALTY GRADE. 


BY BUYING SPECIALTY GRADE YOU RECEIVE THE BEST COFFEE AND YOU CONTRIBUTE TO IMPROVING THE LIVELIHOODS OF THE PRODUCERS. THIS IS BECAUSE THE SPECIALTY COFFEE INDUSTRY GENERALLY PAYS A LOT MORE FOR THE BEANS.

IS YOUR COFFEE ORGANIC?

WE OFTEN HAVE COFFEES AVAILABLE THAT ARE CERTIFIED ORGANIC. EVEN THOSE THAT ARE NOT CERTIFIED ARE ALL SPECIALTY GRADE.


THIS MEANS THAT THEY HAVE PASSED STRICT QUALITY CONTROLS. OFTEN PRODUCERS USE ORGANIC PROCESSES BUT ARE NOT CERTIFIED AS THIS CAN BE EXPENSIVE TO OBTAIN.


EITHER WAY ALL OF OUR COFFEE IS OF THE HIGHEST QUALITY AND ETHICAL STANDARDS.

WHAT DOES NATURAL AND WASHED PROCESSES MEAN?

THE TWO MAIN METHODS OF COFFEE BEAN PRODUCTION ARE CALLED "NATURAL" AND "WASHED". ESSENTIALLY THE METHOD USED DICTATES THE OVERALL FLAVOUR OF THE COFFEE. NEITHER IS WORSE OR BETTER BUT THEY BOTH HAVE INTERESTING CHARACTERISTICS.


NATURAL COFFEE BEANS ARE PROCESSED WITH THE BEANS ENCASED IN THE CHERRY THAT THEY ARE GROW IN. THE CHERRIES ARE LEFT OUT TO DRY "NATURALLY" WHICH TRANSFERS THE FRUITY FERMENTED SUGARS INTO THE COFFEE BEANS WHILST THEY DRY OUT. NATURAL COFFEES TEND TO HAVE MORE BODY AND ACCENTUATED FRUITY NOTES AS A RESULT.


WASHED COFFEES ARE EXACTLY WHAT YOU'D EXPECT, WASHED! THE OUTER CHERRY IS REMOVED FROM THE BEANS USING A MECHANICAL WATER PROCESS. ONCE REMOVED THE COFFEE BEANS ARE LEFT OUT TO DRY ON THEIR OWN. WASHED COFFEES TEND TO HAVE MORE ENHANCED "COFFEE" FLAVOURS AND GENERALLY HIGHER JUICY ACIDITY.


WE OFFER A FANTASTIC RANGE OF BOTH PROCESSES IN STORE. SEE WHICH ONE YOU PREFER!

DO YOU OFFER FREE DELIVERY?

YES. ALL OF OUR COFFEE IS DISPATCHED VIA ROYAL MAIL 24 COMPLETELY FREE OF CHARGE.

HOW LONG WILL MY ORDER TAKE?

WE TRY OUR BEST TO DISPATCH ORDERS THE SAME DAY THEY ARE PLACED. OFTEN YOUR COFFEE WILL ARRIVE THE NEXT DAY.

HOW DOES YOUR COFFEE SUBSCRIPTION WORK?

OUR SUBSCRIPTION SERVICE IS A FANTASTIC WAY TO KEEP YOUR CUPBOARD STOCKED WITH FRESH COFFEE. NEVER RUN OUT OF THE GOOD STUFF!


WE CURRENTLY OFFER A COFFEE BLEND AND A SINGLE ORIGIN SUBSCRIPTION. YOU CAN CHOOSE EITHER OR BOTH. SIMPLY SELECT A GRIND TYPE AND DELIVERY FREQUENCY, THEN ADD TO YOUR BASKET. ONCE YOUR ORDER IS PLACED WE'LL BEGIN PREPARING YOUR COFFEE! YOUR FRESHLY ROASTED BAG WILL ARRIVE DIRECTLY THROUGH YOUR LETTERBOX THE NEXT WORKING DAY.


ON THE NEXT SCHEDULED DELIVERY DATE, WE'LL AUTOMATICALLY CHARGE YOUR SAVED PAYMENT METHOD AND DISPATCH A FRESH BAG OF COFFEE. WE VARY THE COFFEE IN EACH SUBSCRIPTION EVERY WEEK, SO YOU'LL ALWAYS GET A NICE VARIETY.


YOU'LL HAVE ACCESS TO YOUR OWN ACCOUNT AREA WHERE YOU CAN AMEND DELIVERY DATES/PAUSE ORDERS ANY TIME YOU WISH.


NEED TO CANCEL? NOT A PROBLEM, THERE'S NO CONTRACT INVOLVED. GET IN TOUCH WITH US AND WE'LL END YOUR SUBSCRIPTION, NO QUIBBLES.


IF YOU HAVE ANY QUERIES WE ARE JUST AN EMAIL OR PHONE CALL AWAY TO HELP.